Shipping & returns
THE VERY BEST DELIVERY SERVICE
The best delivery service is actually very simple. If you order before 23.30h, your order will be delivered the next day free of charge at home or at work!
WHAT ARE THE AVAILABLE DELIVERY OPTIONS?
You can choose the delivery date in your shopping basket.
Order before 23.30h.
First delivery on:
Monday - Tuesday
Tuesday - Wednesday
Wednesday - Thursday
Thursday - Friday
Friday - Saturday
Saturday - Monday
You won’t be home? Not a problem. 50% of our parcels fit through a letterbox!
Unfortunately, it’s not possible to collect your order from us.
Do you want to return a product?
As a consumer, you have the following rights:
You have bought a product and want to return it. That’s OK in the following cases:
- An unopened package can be returned within 14 days. This is the statutory cooling-off period during which you have the right of withdrawal for online purchases. After this period, the sale has become final. Your returned package will be credited by us within 5 working days. The amount will be refunded through the same payment method you used when you placed the order.
- Opened packages are never processed as a return. COSMAGIQ is legally obliged, under national hygiene legislation, to destroy opened packages. It is therefore better to keep the product yourself or to throw it away. See also our disclaimer
- Shipping costs are always at your expense. Please keep your proof of postage. We may ask for it!
- Always enclose the delivery note with your return shipment.
The address for returns is:
7556 PE, HENGELO OV